Privacy Policy

Your privacy matters to us. This policy explains how ziloremavo collects, uses, and protects your personal information when you use our financial education services.

Last Updated: March 15, 2025 | Effective Date: March 15, 2025

Information We Collect

When you engage with ziloremavo's financial education platform, we collect information that helps us provide personalised learning experiences and improve our services. We're transparent about what we gather and why.

  • Account Information: Name, email address, phone number, and billing details when you register for our programs or contact us for information
  • Educational Progress: Course completion rates, quiz scores, learning preferences, and time spent on different modules to personalise your experience
  • Technical Data: IP address, browser type, device information, and usage patterns to ensure platform security and optimise performance
  • Communication Records: Support tickets, feedback submissions, and correspondence with our education team
  • Financial Information: Payment details processed securely through our approved payment processors, though we don't store complete credit card numbers

Australian Privacy Principles Compliance

ziloremavo adheres to the Australian Privacy Principles under the Privacy Act 1988. We only collect information that's necessary for our educational services and with your clear understanding of how it will be used.

How We Use Your Information

Your information helps us create meaningful learning experiences and maintain a secure platform. Here's exactly how we use what we collect:

  • Deliver personalised financial education content based on your learning progress and preferences
  • Process enrollments, manage your account, and provide customer support when you need assistance
  • Send important updates about your courses, program changes, and educational resources you've requested
  • Improve our platform through analysis of learning patterns and user feedback
  • Ensure platform security and prevent unauthorised access to your account
  • Comply with Australian financial education regulations and maintain proper records

We never use your personal information for unrelated marketing or sell your data to third parties. Our focus remains on supporting your financial education journey.

Your Privacy Rights in Australia

Access Your Information

Request a copy of all personal information we hold about you, including your learning records and account details.

Correct Inaccuracies

Update or correct any personal information that's outdated or incorrect in our systems.

Request Deletion

Ask us to delete your personal information, subject to legal requirements and active course enrollments.

Restrict Processing

Limit how we use your information while maintaining your access to essential platform features.

To exercise these rights, contact us at info@ziloremavo.com with your request. We'll respond within 30 days and verify your identity before processing any changes to protect your privacy.

Data Security & Protection

We take your data security seriously and implement multiple layers of protection to safeguard your personal information.

SSL
Encrypted Transmission
Secure Storage
️
Access Controls
Regular Audits
  • All data transmission uses 256-bit SSL encryption to protect information in transit
  • Personal information is stored on secured servers with restricted access and regular security updates
  • Staff access is limited to those who need it for their role and undergo privacy training
  • Regular security audits and vulnerability assessments ensure our systems remain protected
  • Payment information is processed through PCI DSS compliant payment processors

While we implement strong security measures, no online system is completely immune to security risks. We encourage you to use strong, unique passwords and keep your login credentials private.

Information Sharing & Third Parties

ziloremavo does not sell, rent, or trade your personal information. We only share information with trusted partners who help us deliver our educational services.

  • Payment Processors: Secure handling of transaction data through certified payment service providers
  • Educational Technology Partners: Platform hosting and learning management system providers under strict data protection agreements
  • Email Service Providers: Delivery of course materials and important updates through secure communication channels
  • Analytics Services: Aggregated, non-personally identifiable data to improve platform performance and user experience
  • Legal Requirements: Information may be disclosed if required by Australian law, court orders, or to protect safety and security

International Data Transfers

Some of our service providers may process data outside Australia. When this occurs, we ensure appropriate safeguards are in place through contractual obligations and adherence to international privacy frameworks.

Data Retention & Deletion

We retain your personal information only as long as necessary to provide our services and meet legal obligations.

  • Active Accounts: Information is retained while your account remains active and for educational record purposes
  • Course Records: Learning progress and certificates are maintained for 7 years to support credential verification
  • Financial Records: Transaction history retained for 7 years in compliance with Australian tax and business regulations
  • Communication Records: Support interactions kept for 3 years to maintain service quality and resolve any issues
  • Marketing Communications: Contact preferences and communication history deleted immediately upon unsubscribe request

When retention periods expire, personal information is securely deleted or anonymised. You can request earlier deletion by contacting us, though some information may need to be retained for legal compliance.

Cookies & Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and maintain platform functionality.

  • Essential Cookies: Required for login, course progress tracking, and basic platform functionality
  • Performance Cookies: Help us understand how you use the platform to improve loading times and user experience
  • Preference Cookies: Remember your settings, language preferences, and learning customisations
  • Analytics Cookies: Provide insights into content effectiveness and platform usage patterns

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When significant changes occur, we'll notify you through multiple channels.

  • Email notification to all active users at least 30 days before changes take effect
  • Prominent notice displayed on our platform homepage and member dashboard
  • Updated policy posted on our website with clear indication of revision date
  • Summary of key changes provided to help you understand what's different

Continued use of ziloremavo's services after notification constitutes acceptance of the updated policy. If you disagree with changes, you can contact us to discuss your concerns or close your account.

Privacy Questions & Contact Information

For any privacy-related questions, concerns, or requests regarding your personal information, please contact us:

Email: info@ziloremavo.com
Phone: +61749574010
Mail: 1 Moore St, Canberra ACT 2601, Australia

We're committed to addressing your privacy concerns promptly and transparently. Our privacy team reviews all inquiries within 5 business days.